Legal Agreement: Terms of Service
Our new billing cycle will occur on the 5th of every month. All new payments will be pro-rated to that date.
1. You become a Member once you have completed all Member registration details, have made the first month payment of the Membership Fee and a refundable deposit in advance in accordance with clauses 1.3 and 2 and receive confirmation of your membership from us. By registering as a Member, you agree that these Terms and Conditions will govern your Membership and access and use of the Premise.
2. On and from the Start Date and in consideration of the Membership Fee, you will receive:
- a) Membership to Higher Spaces
- b) Subject to the selected Member Category; and
- c) A non‐exclusive license to access, occupy and use the Premise strictly and solely for use as a commercial office for the Term.
1. For Full and Flex Memberships, you are required to pay the Membership Fees monthly in advance using credit or debit card or bank transfer.
- a) In the event that you do not pay the total amount of your Membership Fee on or before due date, we have the right to request that you vacate the Premise within 7 days.
- b) If by the 5th business day of the start of a new month you have not paid in full your Membership Fees, you will be charged a late payment fee. This fee will be $27.50 (inclusive of GST).
- c) You will pay a fee for any declined payments due to insufficient funds. This fee will be $27.50 (inclusive of GST)..
2. For daily or weekly Memberships of our work desks, you are required to pay at point of booking and prior to the scheduled period of use.
3 Full payment of hire for all meeting room and studio space is required prior to the date of use.
- a) Fees for pay-as-you-use services including use of meeting rooms and studio space shall be prepaid 14 days in advance of the scheduled date of use via online using credit or debit card or bank transfer. It is essential to make the prepayment on time to secure your room booking. We reserve the right to free up the room for any competing request or cancel your booking if the prepayment is not made by the due date. Confirmed and paid for bookings not taken up are non-refundable, non-transferable and non-redeemable.
- b) A cancellation charge of 10% of the total meeting room or studio space booking amount will apply if full payment has already been made by you and that you advise us in writing of cancellation at least 10 business days of the scheduled date. If you advise us of cancellation of your booking less than 10 business days of the scheduled date, the cancellation charge will be 50% of the total room booking amount. We will refund you the balance of the payment after deduction of the cancellation fee.
- Payments can be made by credit card or EFT. All credit card payments made outsie of our online booking system will incur a credit card surcharge.
- c) If you do not wish to incur the cancellation charge, you have the option to hold the paid booking as a credit for an extended 3 months from the original scheduled date. If you do not redeem your credit within this time it will be forfeited.
- d) Higher Spaces reserves the right to charge a refundable security deposit for use of meeting rooms and studio spaces.
- e) Higher Spaces reserves the right to charge meeting rooms and studio spaces clients for over-stay hours in excess of the schedule booking hours.
4. Membership Fees and any other fees under these Terms and Conditions may be subject to review each calendar year. You will be notified in writing at least 1 month prior to any increase in Membership Fees coming into effect. If you do not agree with the increase in Membership Fees, you may terminate your Membership subject to clause 1.5, by giving us no less than 1 months’ prior written notice and the increase in Membership Fees will not take effect.
1. We are a self-managed space with no receptionist. All members using the Premise including customers who only book for use of meeting rooms and studio spaces will be allocated a unique door PIN code to access the Premise.
2. You must not share your allocated door PIN code with anyone, and violation of this clause 3.2 will be subject to formal actions by us.
3. You are required to keep the main entrance door securely closed and locked at all times upon exiting or entering the Premise. It is your responsibility to securely close the door behind you and ensure windows are closed when you leave the Premise. You are responsible for any liability, loss, damage or costs incurred by us arising from a failure to comply by this clause.
4. You are allowed to bring up to 2 guests to the Premise and they must be accompanied by you at all times and only for a maximum of 2 hours. Your guests are allowed to meet with you for short period discussions or meetings in common areas. Your guests are not entitled to use the work desks or meeting rooms unless they have paid for the appropriate charges prior to use. Any damage caused by your guests shall be your full responsibility to remedy at your cost. We have the right to take further actions at our discretion.
5. Our premise has a security alarm ON during stipulated hours which are subject to change upon notification to all members and clients. Members who plan to be at the premise during alarm ON hours need to inform Higher Spaces team in advance. Higher Spaces has the right to charge members and clients the security patrol despatch fee as a result of alarm being triggered by members and clients due to negligence.
4. Work desks, meeting rooms and studio spaces
1. Members are required to pre-select their preferred work desk seat via our website online booking system for any frequency of use (daily, weekly or monthly), failure to do so will mean that members are not guaranteed a desk of their choice and will therefore have to sit wherever is available.
2. Members may use the meeting rooms up to 2 hours subject to availability of the meeting rooms with no more than 2 guests. Please understand these are shared resources for all Members. We request that you use them in a way that is fair to other Members.
3. Meeting rooms for use for more than 2 hours or by more than 2 guests are available to Members at a discounted rate with prior booking and payment. Meeting rooms and studio spaces are only available for booking during stipulated times and rates, please refer to our Website for details.
5. Meetings rooms and studio spaces are often hired by clients of Higher Spaces. Members are advised to contact Higher Spaces team directly if they have any concerns about our clients’ use of meeting rooms and studio spaces. In any circumstances, do not engage with our directly, it is the responsibility of Higher Spaces to resolve any client matters on behalf of members.
5. Maintaining the Premise
1. In addition to these Terms and Conditions, you must also comply with any additional house rules imposed on users of the Premise from time to time.
2. You must keep the Premise (including all desks, meeting rooms, common areas, all equipment, all furniture, all kitchen accessories and equipment, mirrors, fixtures, fittings and furnishings) clean and tidy and in good repair, order and condition. Any damage that you cause during your use of the Premise will need to be paid for at the time of damage or upon inspection subject to our discretion.
3. You must clear your work desk and ensure it is clean and tidy at the end of each day, and failure to do so may result in further actions on our part.
4. You must clear all your property including food items and return the meeting rooms or studio space in the same condition as you found it at the end of each use.
5. It is your responsibility to arrange insurance for your own items and valuables which you bring into the Premise. Secure lockers / storage is available for your use to keep your items safe and secure. We will not be liable for any loss or damage to your items.
6. You must not alter the Premise in any way or bring in your own equipment without our prior written consent.
7. You must refrain from any actions that are or may be deemed as dangerous, annoying or offensive or that may interfere with activities conducted by other Members or occupiers of the Premise.
8. You must not install any cabling, IT or telecom connections without our prior written consent, which may be withheld in our absolute discretion.
9. You must only use the Premise for office purposes. Office use for a retail or medical nature, involving frequent visits by members of the public, is not permitted. Residing overnight in the Premise is also not permitted. No alcohol is allowed on the Premise unless otherwise organised by us. Illicit drugs and unlawful or inappropriate behaviour are strictly not permitted on the Premise and to the extent that any such drugs or behaviour is found, we reserve the right to demand that you immediately vacate the Premise.
6. Liability and Insurance
- a) your act, omission or negligence; or
- b) your use and occupation of the Premise or the building except to the extent that we caused this by a negligent act or omission; or
- c) your breach of these Terms and Conditions.
- a) if you do not pay us on time any part of the Membership Fee; or
- b) if you use the Premise for any purpose other than as a commercial office.
9. No assignment, transfer or sub‐licence
10. Termination of membership
- a) monies due to us remain unpaid for 14 days; or
- b) you breach these Terms and Conditions and you fail to remedy such breach within 14 days of you being given written notice of such breach or such breach if not remediable.
- a) immediately vacate the Premise;
- b) make sure all your property is immediately removed. Anything left in the Premise after the end of the Term or termination of your Membership becomes our property and we may keep it, store it or remove and dispose of it at your cost.
11. Variation or modification of the Terms and Conditions
12. Things Out of Our Control
1. If we are unable to perform our obligations under these Terms and Conditions as a result of an event outside our control including strikes, lock outs, accidents, war, fire or the delay or failure in manufacture, production, or supply by third parties of equipment or services including power or water cut by electricity and water authorities, you agree that the we will not be liable and you release us from any action, demand, cost, liability or loss you suffer as a result of our failure to meet our obligations resulting from such events outside our control. We will use reasonable endeavours to rectify any failure to comply as soon as possible following the event occurring and will notify you of actions we will take to rectify the matter.
13. Confidentiality and privacy
In these Terms and Conditions, unless contrary intention appears:
Member Category means either Full or Flex or Weekly or Daily membership for desk space.
Member means a person who signs up as a member to Higher Spaces in accordance with clause 1.1. and accepts these Terms and Conditions.
Membership means a Member's rights under these Terms and Conditions to access the Premise.
Membership Fee means the fee payable by you as determined by the Member Category selected by you.
Website means https://www.higherspaces.com.au/ as varied from time to time.
Premise means the relevant space(s) in Higher Spaces located at Unit 14, 663 Victoria Street, Abbotsford, Victoria 3067, you selected for use as part of your Membership.
Start Date means the date that you register and are confirmed by us as a Member in accordance with clause 1.1.
Term means the period commencing on the Start Date and ending upon termination in accordance with clause 11 of these Terms and Conditions.
Terms and Conditions means these terms and conditions with any annexure, schedule and attachments, as varied from time to time.
Website means www.higherspaces.com.au
We, Us, Our means Higher Spaces Pty Ltd and, where relevant, it includes our manager or agent that may be appointed by us from time to time, employee or any person we authorise.
You, Your means the Member, and where relevant includes your employee, agent or any person you allow on the licensed area or the building.
The following Terms and Conditions govern the use of the Premise made available by Higher Spaces Pty Ltd. These Terms and Conditions constitute a legal document and an agreement between you and us. By accessing and using the Premise, you agree to be bound by and comply with these Terms and Conditions. If you are a business that comprises more than one individual which accesses and uses the Premise, all such individuals shall be jointly and severally liable to observe and perform the obligations under these Terms and Conditions.
Higher Spaces Pty Ltd – Terms & Conditions – July 2019